YoungStans has a concession 16-18 season ticket, the club wrote to all concession tickets demanding proof of age despite this being supplied when you take out a ticket in the first place, in YS case 12 years ago. I called ticket services and asked why and that we had supplied this and indeed any renewal has the info on it.
I was told they had "lost" the original proof and PL had ordered that to ensure the club wasn't "losing" revenue we had to supply further proof.
Source: http://www.MonTheHoops.co.uk [URL]http://www.monthehoops.co.uk/showthread.php?p=159190[/URL]
So YS and I did.
On Friday I called Ticket services three times (over the preceeding weeks it had been many times) I was assured all was in order they even emailed me on Friday to say all ok and indeed they called me late on Friday to assure me it was all good.
Yesterday...get to turnstile and yep YS card refused, asked steward for help, he directed me to his supervisor who said over 150 cards had been cancelled and I had to go to the ticket office, this is 10 mins before kick off and our seats are in the North stand so off we ran to the ticket office. Then told to stand in the queue which ran a few hundred long, I refused and asked to speak to someone inside , we heard the first goal go in, after 10 minutes a guy appears who refuses to help us (there were around another 6 or so with the same problem by then). I asked to speak to the lady who had dealt with me on the Friday, again refused, I then asked to speak to the office manager, the goon with the blazer and walkie talkie said "she has told me that under no circumstances will she come down and speak to anyone with a problem" !!
He then said that if we wanted in at all we had to queue, second goal went in, I again tried to explain the situation to which he said "I couldn't care less, go away and join the queue or I'll see you don't get in at all" and shut the door on our faces and physically blocked it.
I couldn't believe we were being treated like this for having done NOTHING wrong, I hadn't seen YS for a month and he was distraught....I then marched in the front door at CP and asked the guys there to help....they said "Over there has NOTHING to do with us mate" (Tam Boyd was standing watching all this) it's a different part of Celtic !!!what the feck is that all about.
By this time I was fairly annoyed to put it mildly and asked to see his supervisor or PL or Dr NO, anyone to take control of the situation....eventually the front are supervisor arrived and after re-telling the story he eventually and very reluctantly gave us two tickets for the Jock Stein lower, we missed all but 5 minutes of the first half and had what was meant to be a special day for us feckin RUINED.
Thanks Celtic for taking care of long standing fans who had done everything you asked and were treated like sh!t.
Shocking way to treat people if I'm honest, someone should be hauled over the coals for this.